HeatCool are specialists in the service, repair, design and installation of home and office cooling systems.
In light of the recent announcement by Premier Daniel Andrews, the provision of plumbing, electrical and HVAC (Heating Ventilation and Air Conditioning) remains an essential service.
We are committed to supporting our customers and wider community as we are all forced to spend more time at home. We are still taking the impact of the COVID-19 crisis incredibly seriously, and whilst we are continuing to serve our customers, there have been some adjustments to the way we operate.
To assist our customers, we have pulled together with our network of trades, to be able to use our Customer Service team and job management systems, to co-ordinate ANY of your essential services repairs and maintenance requirements.
So, if you have a Plumbing, Electrical, Heating, Hot Water or Air Conditioning requirement, our call centre is operational during business hours to help you to coordinate all of your essential services in your home.
Our first priority is the health and wellbeing of our clients, staff, trades and suppliers. So, we would like to reiterate the measures we have in place to safeguard you, your family and our team whilst still providing the first-class service you have come to expect from HeatCool.
Please note that we will be prioritising breakdown calls for current customers, especially those who may be at risk due to a lack of heating or hot water, such as the aged and infirm. If you are trying to book a service or breakdown call, please be sure to remind our customer service team that you are a loyal customer.
As we stated in our last communication with you, if you do have a current booking and are feeling unwell, in order to protect our team members and wider community, please contact the office so that we can arrange an alternate time for your appointment or safe access for our team member.
If you are struggling to get through on the phone as a current customer, please feel free to email the customer service team at email@example.com.
Whilst our business, and indeed the world, looks a little different for the foreseeable future, our focus is still delivering exceptional customer service.
We thank you for your ongoing support, patience and understanding.